PRIVACY POLICY

PRIVACY POLICY

Last Updated 24.01.2020

 

This Privacy Notice sets out the basis on which Tweak Aesthetics will collect, use and share personally identifying information (‘Personal Data’) about users of our websites and about customers who purchase treatments, or subscribe to our newsletters and social media feeds.

 

Our privacy commitments

 

We will only collect, keep, use and share Personal Data for legitimate business purposes that we explain here below, or if we’re legally required or allowed to do so.

We will be as clear and open as we can with you on what Personal Data we collect and how it will be used and shared.

For as long as we maintain records of your Personal Data, we will keep it up to date and protect it with appropriate safety measures.

 

 

 

CUSTOMERS

 

We collect the following Personal data from or about you as a Tweak Facial Aesthetics customer:
 

Personal Data Collected Directly from you through the booking process for our treatments: your name, phone number, email address, gender and age. This enables us to provide the services you have purchased.
 

Personal Data Collected Automatically from the use by you of our websites. The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. This enables us to operate our websites and provide you with access to the pages and functionality you wish to access.

Personal Data received Indirectly through our suppliers which enables us to create and store a record of your purchase history. The legal basis for collecting and processing this personal data is our legitimate interests in knowing more about our customers.
 

Data Uses
 

We use your Personal Data:

For the administration of your purchases and to contact you about your purchase (for example with details of your appointment).

- To contact you with marketing messages which you have requested or agreed to receive from us (for example via a branded newsletter);

- To contact you with surveys and feedback requests (for example relating to a show you attended);

- To analyse the purchase history of our customers and the way our customers use our websites.  

 

Cookies

We use cookies (small text files which are transferred to your browser by our websites to identify data traffic patterns, personalise contents and support security. They do not provide any information directly discloses the identity of a specific person but they may potentially identify your computer, your browser and your internet settings. You may change the storing of cookies in your browser settings at any time by selecting the function “accept no cookies”. 

See full cookie policy here

 

Google Analytics

Google Analytics, a web analytics service provided by Google, Inc. (“Google”) also places cookies on your computer, to enable Google to provide us with reports relating to activity on our websites. Google uses this data only to provide us with information on how users use our websites and does not associate your IP address with any other data held by Google. The information generated by Google cookies (including your IP address) will be transmitted to and stored by Google on servers in the United States. You may refuse these cookies by selecting the appropriate settings on your browser or by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB

 

Data Sharing

Tweak Aesthetics will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate our websites, provide our services to you or otherwise as required or permitted by law.     

 

Social Media

We will share your Personal Data with social media sites to enable them to provide marketing messages that you have agreed to receive from them. The social media sites we share your Personal Data with as at the date of this Privacy Notice and their respective privacy statements are:

Facebook, https://www.facebook.com/privacy/explanation

 

 

 

 

SOCIAL MEDIA FOLLOWERS

 

Data Collection

We receive the following Personal Data about you if you follow one of our social media accounts: Your account name, gender, general interests, location, age. Our legal basis for processing this data is our legitimate interest in providing social media and marketing content that is of interest to our followers on social media.

 

Data Uses

We use this Personal Data:

- to provide bespoke social media content (for example by analysing your general interests);

- to create targeted advertising across all our social media channels (for example by analysing responses to posts and existing advertisements);

- to find out more about our digital community (for example by analysing the age ranges of our followers). 
 

Data Sharing

Tweak Aesthetics will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate our websites, provide our services to you and administer your accounts or otherwise as required or permitted by law.  
 

Opting out of Social Media Ads

We use online adverts to promote our services to social media users on Facebook and Instagram. If you prefer not to see our adverts on these social media platforms, you can opt out using the following guides:

You can adjust your ad preferences for Facebook and Instagram on: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

 

Please note that to opt out of receiving marketing emails direct from Tweak Aesthetics you will also need to use the unsubscribe link in the footer of our emails.

 

 

 

WEBSITE VISITORS

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Data Collection

We collect the following Personal Data about you if you visit one of our websites: site referrals, browsing pattern, browser type, location, general interests, gender, age. The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/ HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is our legitimate interest in operating our websites, providing you with access to the pages you wish to access, understanding the interests of our potential customers and providing you with relevant information about our services.  

 

Websites

www.tweakyourface.com

 

Data Uses

We use this Personal Data:

- to provide you with bespoke website content (for example by analysing our site visitors’ age ranges);

- to gain insight into your behaviour and preferences (for example by analysing the website pages you visit);

- to create bespoke marketing messages (for example by analysing the click- throughs on our Sites);

- to re-target our website visitors with relevant marketing messages (for example by using cookies hosted on our websites);

- to collect site statistics.

For more information please see our Cookie Statement.

 

Facebook Pixel

We use Facebook pixels on our pages. Pixels are lines of code placed on our website to help us track conversions from Facebook ads, optimise ads based on collected data, and build targeted audiences.
 

Data Sharing

Tweak Aesthetics will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate our websites, provide our services to you and administer your account or otherwise as required or permitted by law.  

 

 


DATA PROCESSORS 

 

We use third party processors to collect, export, process and store Personal Data on our behalf. The processors we use currently are the following:

 

Payment Processor

Stripe, located in the U.S. Privacy Shield Certified https://stripe.com/privacy-shield-policy
 

Paypal, https://www.paypal.com/ee/webapps/mpp/ua/privacy-full


CRM Tool: 

 

Cloud Storage:

Google Drive, https://cloud.google.com/security/compliance/eu-data-protection/

Microsoft Exchange, https://privacy.microsoft.com/en-GB/privacystatement


 

Social Media Platform:
Facebook, some data centres located in the U.S. Privacy Shield Certified. https://www.facebook.com/privacy/explanation
 

Web Management Tools

Wix.com Ltd. Privacy Shield Certified.
https://www.wix.com/about/privacy
 

Google Analytics, located in the U.S. Privacy Shield Certified. https://www.google.com/policies/privacy/

 

Other:

 

 

DURATION OF STORAGE

 

We will maintain records of your Personal Data for as long as:

you remain a client, subscriber to our mailing list, or a registered user of any of our websites;

you have completed a purchase with Tweak Aesthetics in the last 36 months; or

is necessary to provide our services to you.

 

Your Rights in Relation to Personal Data

You can update your subscription preferences or unsubscribe from our marketing communications at any time by following the link in the footer of the last email you received from one of our brands (“Unsubscribe”).

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@tweakyourface.com or send us mail to:34a Shakespeare Road, London, W7 1LR.
 

Changes to our Privacy Notice

We will update this Privacy Policy from time to time to reflect changes in our business. All such changes will be posted to our websites.

 

Contacting us

If you would like to know what information we hold about you or if you have any other queries or complaints in relation to this Privacy Notice, or our websites, our contact details are as follows: info@tweakyourface.com